FAQ

When you have questions, the experts at Carrier are ready and able to answer. You can always contact your Carrier dealer, or get in touch with us for help. But first, take a look below at a few of the questions other Carrier customers often have–you may find your answer right here.

Where can I get parts for my Carrier equipment?
Why can't I find the correct size furnace filter at my local home improvement store?
I need help troubleshooting a problem with my equipment.
Where can I find literature about my Carrier products, such as owners' manuals, installation guides and product specifications?
Which Carrier equipment will best fit my home?
What does my warranty cover?
How much will a new system cost?
Why is the SEER rating on the Energy Guide different than what my dealer quoted?
How can I talk to a factory engineer regarding a problem I am having with my Carrier equipment?
What is the life expectancy of my unit?
I am an Architect and need application/specification information so that I can specify Carrier products… where do I obtain this information?

Where can I get parts for my Carrier equipment?

Your expert Carrier dealer is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability. Find your Carrier dealer.

Top


Why can't I find the correct size furnace filter at my local home improvement store?

The filter shipped with your Carrier unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Carrier filters can only be purchased through a Carrier dealer. However, keep in mind that Carrier filters are reusable, and can be washed by hand in cold water.

Top


I need help troubleshooting a problem with my equipment.

Your Carrier dealer is your troubleshooting expert, and is glad to help you. In addition, Carrier also provides a network of troubleshooting technicians at Carrier Distribution centers across the country. Should your dealer encounter a situation that requires additional factory help, just ask him or her to contact their Carrier Service Manager for assistance.

Top


Where can I find literature about my Carrier products, such as owners manuals, installation guides and product specifications?

Our thorough Service and Support section has complete information with downloadable Consumer Brochures and owners manuals. Your Carrier dealer is your source for installation and product specifications.

Top


Which Carrier equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Carrier dealer can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.

Top


What does my warranty cover?

Under the standard factory warranty, Carrier covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, your Carrier dealer will also be able to provide you with the information.

Top


How much will a new system cost?

Please contact your local expert Carrier dealer for pricing. Each independent expert Carrier dealer establishes his or her own equipment and labor prices.

Top


Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see your Carrier dealer for the information.

Top


How can I talk to a factory engineer regarding a problem I am having with my Carrier equipment?

Simply contact your local Carrier dealer, who is your expert engineering and technical resource.

Top


What is the life expectancy of my unit?

Dependable Carrier products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, and of course, the regularity of routine maintenance. Contact your local Carrier dealer for insight into the remaining lifespan of your system.

Top


I am an Architect and need application/specification information so that I can specify Carrier products… where do I obtain this information?

The Carrier distributor for your area can provide you with the specifications, and can also set you up to access the Carrier HVAC partners' web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.

Top